There is no Jememo commission on member transactions. Members only have to cover insured shipping costs (loaner ships out items at his expense, and borrower covers shipping for returned items), and purchases are subject to the transaction fees charged by Paypal or other third-party service payment processing provider.

At this time, Jememo is available to jewelers in the United States only. Please check back for updates or Contact Us for further information.

The loaning member has agreed to approve or deny requests within 1 to 3 business days.

Reach out to the loaning member immediately if you damage an item. Damage fees may be charged depending on the damage incurred. If the damage is beyond repair, you will be charged the damage cost for this item.

Contact the loaning member immediately upon receipt of the item. We advise all Jememo loaning members to photograph all items before sending them out and all borrowing members to carefully inspect items upon their arrival and photograph them from all angles the same day. Our members are held to high standards, and although this rarely occurs, the best recourse is to communicate honestly with the involved parties. Members also agree to review each other via Jememo’s 360 degree review system.

Each loaning member can determine its own policy on extending memo period, which policy can be found in its individual store’s Terms & Conditions. Best to contact the loaning member directly and inquire about an extension in your particular case.

Please reach out to the loaning member to let them know. If you fail to return the item promptly after the memo term ends, the loaning member may charge a late fee and/or deem that unreturned item or items “purchased” for which an invoice will issue and payment be considered due and payable immediately.

Very simply inform the loaning member of your early return, print a label and return the item(s) to the loaning member. If you are canceling because you have sold the item, purchase the item through its listing page, which can be found in your “Currently Borrowed Items” under your profile.

You can contact the loaning and/or current borrowing member to inquire as to their mutual willingness to cut their memo agreement short. If so, the loaning member is advised to arrange for a shipping label to issue to the current borrowing member to send the item to you.

Tempting as it may be to list your items with retail pricing, please remember that Jememo is a site for jewelry insiders who need to purchase goods at wholesale rates (or close to them) in order to profit. We recommend pricing items at 40-60% of fair retail market value.

Click on your listings under your profile. From there you can control which listings you accept or deny. We recommend responding to a request within 24 hours out of courtesy to your fellow member, but no later than three (3) business days.

While local pickup is an economical choice where available, Jememo strongly recommends loaning and returning items via common carrier coordinated through Jememo.com to ensure proper recording and tracking of transactions. However, where pickup is preferred, members should select the “Local Pickup” option at checkout and upload digital copies of all related invoices, documents, etc. reflecting that pickup.

Jememo understands that memo relationships are based on good faith and the “honor system” and are typically developed face-to-face and over time. In order to recreate, protect and foster this relationship, Jememo membership offers several layers of safeguards. First, Jememo is extremely careful about who it accepts as members, accepting only reputable and verified industry insiders. Second, we adhere to industry standards governing the memo arrangement, and each member must sign and enter into a formal blanket consignment agreement and agree to Jememo’s Terms of Service and Marketplace Community Guidelines.  These guidelines, among other things, encourage members to inspect each received item carefully and promptly and to document and communicate about any damage or flaw perceived.  Third, our members are encouraged to carry insurance against loss, theft and/or damage, typically Jewelers Block insurance, including Custody of Jewelry Dealers, which covers loss or damage to your property incurred while in the possession of another professional jeweler.  Fourth, loaning members have the option to require and collect a security deposit.  Fifth, members are required to review each other after each transaction to encourage and maximize accountability.

While it is possible that a transaction can go awry in spite of these controls, members can pursue arbitration. As an extra precaution, prior to sending items on memo, loaning members can opt to file a UCC-1 statement or or secure its interest in its inventory (i.e., Purchase Money Security Interest per U.C.C.  9-324) against any financial calamity or any conflicting security interest that exists or may arise in the future.

Jememo is happy to connect responsible, like-minded professional jewelers around the country for the purpose of mutually benefiting each other’s inventory control. While Jememo members may not hold Jememo, an intermediary, liable for interactions and transactions with other members, we encourage our members first to communicate amicably and attempt to resolve any issues between them. If unsuccessful, provided that the transaction occurred through Jememo, and within the past 12 months, and that there is adequate documentation concerning the transaction, Jememo will attempt to help settle the matter without any guarantee of a satisfactory outcome to the parties involved.